Our regular business is product based.
We are now getting involved in a service or repair based operation. The entry for the repair of an item is ok
My question
What is the best way to deal with a repair / exchange?
The customer sends in an item that will not be repaired. They will receive a "new" replacement item which is a standard purchase and resell operation.
how do I enter the damaged item?
It is not an inventory item, not a sale, shipped to the manufacturer and not returning to me or the customer.
I would like to track it.
We are now getting involved in a service or repair based operation. The entry for the repair of an item is ok
My question
What is the best way to deal with a repair / exchange?
The customer sends in an item that will not be repaired. They will receive a "new" replacement item which is a standard purchase and resell operation.
how do I enter the damaged item?
It is not an inventory item, not a sale, shipped to the manufacturer and not returning to me or the customer.
I would like to track it.