USA Create an internal Invoice

[roxanna9]

I was told to create an internal invoice to wash out a customer's credit. By creating an invoice a journal entry is also created (debit: A/R and credit: Sales) I know I must change the sales account for another account. What account can be? and this one what type of account? expense account? Thank you

 

[Steve-LevelUp]

You can look at what created the customers credit and reverse that entry. Did the customer overpay (no refund)? Was a credit booked that you are now reversing? Knowing how the credit got there is a start.

 

[Victor Shah]

Yes. I agree with Steve. You need to look at the route of the issue. Look at the balance of customer credit balance and investigate on how that was created and whatever is the account debited when the credit was created, same account can be debited here.