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- Jan 17, 2025
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Hi
I am relatively new to the Finance world, having changed career at the ripe old age of mid-40s! So I have a hybrid role doing AR, AP and finance system training.
However, I feel like I'm Jack of all trades, master of none, and I have questions that I am too embarrassed to ask.
Fortunately I found this forum, so I am hoping you will all help me when I get stuck, please? As I learn, I hope to help others.
So a debtor has made a payment to us and sent us a remittance advice. On it are credit notes that were put on account and not matched to the invoices they were raised to credit (as they have been matched on our system). This obviously has reduced the total of the remittance and so I cannot apply the payment to all of the invoices listed on the remittance, leaving a small balance.
I have been told that the credit notes and invoices still need to remain matched on our system, so what do I do to mark the other invoices as paid and/or what do I say to the debtor regarding this situation.
Your help would be really really appreciated.
Thanks
I am relatively new to the Finance world, having changed career at the ripe old age of mid-40s! So I have a hybrid role doing AR, AP and finance system training.
However, I feel like I'm Jack of all trades, master of none, and I have questions that I am too embarrassed to ask.
Fortunately I found this forum, so I am hoping you will all help me when I get stuck, please? As I learn, I hope to help others.
So a debtor has made a payment to us and sent us a remittance advice. On it are credit notes that were put on account and not matched to the invoices they were raised to credit (as they have been matched on our system). This obviously has reduced the total of the remittance and so I cannot apply the payment to all of the invoices listed on the remittance, leaving a small balance.
I have been told that the credit notes and invoices still need to remain matched on our system, so what do I do to mark the other invoices as paid and/or what do I say to the debtor regarding this situation.
Your help would be really really appreciated.
Thanks